COVID-19 FAQs for Students


Is a hotline accessible for students with questions about all aspects of the university?
Yes. For all questions, call or text: 972-503-9253. You can also email or use the chat box tool accessible at the bottom left corner of our website (

How can students access the Student Health Clinic?
The Student Health Clinic has transitioned from in-person visits to virtual telehealth until further notice. Virtual visits are FREE. To schedule an appointment, call 972-338-1793. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. Currently, COVID-19 testing is not available at the clinic.

When will campus open and which resources will be open?

  • The UNT Dallas main campus will reopen on Aug. 24, the first day of the Fall 2020 semester -- all fall classes are online except for a select few
  • The UNT Dallas library will open on a limited basis and by appointment only; the virtual library is available 24 hours
  • Computer labs will open by appointment only; hours will be determined by student demand
  • The Campus Bookstore will open with limited hours 
  • Starbucks will open with limited hours and offer select food and beverage options

How do I rent or buy textbooks?

Simply go to the UNT Dallas bookstore website; under “Find My Course Materials,” select the term “Fall 2020” and then click on “Find Courses.” All required or suggested materials will appear with the choice to rent, if applicable, or buy with pricing. For more information or questions, contact: To place an order, you’ll need the following class information:

  • Department code
  • Course number
  • Section number 

What do I do if I need to order textbooks and my physical address changes?

When you log in to your registered account to place an order, change the address before you place the order. Changing the address does not change past or existing completed orders, therefore any changes should be made before the order is confirmed. Shipping Options? All orders must be shipped to a valid address. In-store pickup is not available until further notice.

Will student workers be permitted to work on campus?

Some student workers will be permitted to return to campus, contact your supervisor for more information. You must complete mandatory training before returning to on-campus work.

If I am a student with a work-study position, will I still be paid for my current federal work-study award?
Yes. You will still be paid up to your federal work-study award amount. Please refer to guidance sent to you by the Financial Aid Office, as well as discuss with your federal work-study supervisor.

Will on-site tutoring be available in the Learning Commons, and will an option be available for remote tutoring and video conferencing?
All tutoring will be done online using Zoom. Writing sessions will have the option of submitting papers as they have done in the past or meeting virtually with a tutor via Zoom. Smarthinking is also available to all students. For detailed information, click here.

How do I get help with research for my writing assignments?
The Library staff may be reached via email at or on the library website at the “Ask a Librarian” link, under Research Help.

Can I still speak with my academic advisor?

Advisors are available for appointments by phone or virtually from 8 a.m. – 5 p.m., Monday – Friday. To schedule appointments with your assigned advisor, chat with us online or visit either the Google Play Store or App Store on your mobile device to download Navigate Student. This app will allow you to remotely schedule advising appointments. Appointment scheduling is also available via myUNTD by following these instructions. You may also call: 972-338-1645 or 972-780-3645. Staff is unable to respond directly via phone, but is continually monitoring voicemail. Please leave a message with your callback information and a staff member will return your call to schedule your appointment. Finally, you may also email advising at You will receive a reply within 24 hours about your request.

How do I schedule a medical or mental telehealth appointment with the Student Health Clinic?

To schedule an appointment or ask a question, contact

Is the Counseling and Wellness Center accessible?

These are challenging times and we can all use someone to talk to who can help us maintain our mental and physical edge. The UNT Dallas Counseling & Wellness Center is expanding to fulfill the needs of our growing student body. Please welcome our newest counselor, Allison Scott, who is now available as part of our counseling team. Anyone who can use support, we encourage you to contact us by emailing Students can also reach our staff directly from 8:30 a.m. – 5 p.m., Monday – Friday:

  • Dr. Shanda Riley, Assistant Director: 682-738-4977
  • Erica Little, Case Manager: 469-630-2250
  • Teresa Espino, Counselor: 682-738-6029
  • Allison Scott, Counselor: 214-430-4379

Will the VA pay for students who may be moved to online programs if the online program has not been approved by the State?
Yes. The Department of Veterans Affairs (VA) will continue providing the same level of education benefits to students having to take courses online due to the coronavirus (COVID-19) outbreak. For more information, click here.

Will UNT Dallas and UNT Dallas College of Law still hold commencement ceremonies?

Both commencement ceremonies have been postponed to a later date. 

Will the student travel abroad program be operational for Summer 2021?

Two summer programs are being planned: Barcelona, Summer I; and Rome, Summer II. Students can take upper-level business electives, Spanish language and liberal arts courses.

How do I contact the UNT Dallas Police Department?

For the safety of our university community, we will be increasing security on campus. To report any suspicious activity on campus, call 972-780-3009, or call or text 972-946-0566. We also encourage everyone to download and utilize the Live Safe app on your smart phone.