Frequently Asked Question’s

How do I sign into Microsoft Lync?

Click here to get instructions on how to connect to Microsoft Lync.

How do I request a replacement ID card?

Click here to purchase a replacement ID card. Please scroll down to the "ITSS: UNT Dallas ID (Replacement)" section of the page, and follow the instructions.

How can I prevent unsolicited emails from being delivered to me?

If you find a mail which is spam or suspected to be spam, send it to Spam@access.ironport.com. Also send a copy to Postmaster@unt.edu.

NOTE: Please do forward the mail as an attachment, so that we will know all the details of the sender.

If you find a clean mail that is tagged as spam, send it to ham@access.ironport.com.

 

How can I reset or change my password?

You can reset your EUID password at the Account Management System.

There are two ways to reset your EUID passsword:

Follow these steps if you know your current password:

  1. Login to the Account Management System.
  2. Click the "Change Password" link on the left side of the webpage.
  3. You will be prompted to create a new password.  Your password must meet the password security requirements described here.  Enter your desired new password into the fields and click the "Change Password" button.  If the password is not accepted, please see the password security requirements and try a new password.

- or -

Follow these steps if you do not know your current password or your password is expired:

  1. Go to the Account Management System Password Reset page.
  2. Enter your information to confirm your identity.
  3. You will be prompted to respond with the answer you supplied to the secret question you selected when you initially activated your EUID.
  4. You will be prompted to create a new password.  Your password must meet the password security requirements described here.  Enter your desired new password into the fields and click the "Change Password" button.  If the password is not accepted, please see the password security requirements and try a new password.
How can I check my UNTD email off campus?

This can be done by going to https://webmail.unt.edu.

Username equals Dallas\EUID or UNT\EUID

Password equals your EUID password

My old password is saved in my internet browser. What should I do?

To clear saved passwords in your browser:

 

Internet Explorer 7.0

  • Go to the "Tools" menu
  • Click "Internet Options"
  • Go to the "Content" tab
  • Click the "Autocomplete"button
  • Click the "Clear Forms" and "Clear Passwords" buttons
  • Click the "OK" button

Internet Explorer 8.0

  • Go to the Tools menu (Alt + T).
  • Choose Internet Options.
  • Under the General Tab Look for Browsing History.  Click Delete.
  • In the Delete Browsing History window choose "Delete Passwords."
  • In IE 8 select Passwords and Click Delete.
  • Click Close.

Mozilla Firefox 

  • Go to the "Tools" menu
  • Click on "Options..." at the bottom of the drop-down menu.
  • Click on "Saved Passwords..."
  • Click "Remove All"
  • When prompted select "Yes" to remove all passwords

Google Chrome

  • Click on the wrench icon on the top right corner of the browser:
  • Click on "Options" from the drop down menu.
  • Click on "Show Saved Passwords."
  • Click on "Remove All."
  • Finally, click "Yes" when it asks you if you want to remove all passwords.
How can I connect my work email to my iPhone

On the iPhone home screen, go to Settings -> Mail, Contacts, Calendars -> Select the email account to modify, or select Add Account…

If starting from a new account, first select your account type. Select Microsoft Exchange.

In the Email field, type in your email address, ex. first.last@untdallas.edu. Do not use an email alias as your email address, for example smith@untdallas.edu.

For the Server field, type in “autodiscover.unt.edu”. It is no longer necessary to manually type in your Exchange server. Note: At first the application may not ask for the Exchange server. You will input it later in this case.

In the Domain field, type in “UNT” in all caps.

For the Username be sure to use your EUID, and not an alias or alternate username that may work on other UNT websites.

In the Password field type in your UNT password. When your password expires, your phone will later ask you to retype your password in a pop-up window, so further changing the settings every 120 days will not be necessary.

In the Description field you may name the email account in any manner you would like. For example: “Work Email”, “Exchange Account”. The default will be the email address you type in earlier.

 

Select Next -> The application will verify your account details with the Exchange server. If any details are incorrect the application will respond at the top of the window with a message saying “Account Verification Failed”. If this happens double check your credentials and try again.

If the application stays on the current screen and adds a Server field, type in “autodiscover.unt.edu”, then select next.

Once your account details have been verified, it will ask you to select which features you would like to use.

Selecting Mail will sync your email account to the mail application. Selecting Calendars will add your Exchange calendar to your phone. Selecting Contacts will sync you Exchange contact with your phone.

**Note: If you select Calendar or Contacts, it will erase any current contacts or calendar entries you currently have in your phone. Also, it will only sync your personal calendar, and not others. Selecting your contacts will not only add your contacts, but all of the people on the Exchange server. In the case of UNT, this is a very large number of faculty and staff.

After selecting which features you would like to use, you can select Done and go back to your home screen.

The new account will be listed in next to any others you may have. Upon selecting the account and viewing the default folders, your phone will contac the Exchange server and begin pulling emails and folders. This may take several minutes to complete on a slow data connection. If on 3G or wifi, this is often done in under one minute.

How do I install the VPN client?

Instructions for installing VPN »

How do I create an Adobe Signature

Instructions for creating an Adobe signature »

How do I connect to network shares from off campus

Instructions for mapping to a network drive »

How do I connect to Mathematica from off campus

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