1. UNT Dallas
  2. Office of Information Technology
  3. Help Desk

Help Desk

The Office of Information Technology help desk is your point of contact for all technology related questions or problems at UNT Dallas. The OIT help desk is committed to providing outstanding customer service and technical assistance for all of your technology needs.

Service Desk Hours

Monday through Thursday- 8:00AM until 10:00PM

Fridays and Saturdays- 8:00AM until 5:00PM

Submit a Request

Need technical support? Please submit a support request for technical assistance. We will use the information provided to prioritize your request and find a solution for you as soon as possible. You will be asked to provide the following information:

  • Your EUID
  • Your Location
  • Your Availability
  • Summary of the issue/request
  • Notes or observations to assist in the accommodation
  • Current Status
  • Impact your ability to perform your work

Please allow at least 24 hours for support assistance.

ServiceNow supports the creation of new Incidents from email, using the email address of Helpdesk@untdallas.edu for both outgoing and incoming traffic.
To create a new Incident, send an email containing in the following format:

  • Email Subject: Brief Incident Summary
  • Email Body: Incident description proving direct links, screenshots or other information as appropriate.