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  1. UNT Dallas
  2. Office of Information Technology
  3. Working Remote

    Working Remote

    If you are working remotely, please use this section as a guide to help you get started.

    Support

    The UNTD Service Desk can remotely support our faculty and staff during the following hours:

    • Monday to Thursday: 8 AM to 10 PM
    • Friday: 8 AM to 5 PM
    • Saturday: 8 AM to 5 PM
    • Sunday: Closed

    If you need assistance, you can reach us by email or phone at:

    • Email: helpdesk@untdallas.edu
    • Phone: 972-338-1448

    Applications

    Most of the applications you will need to work off-campus successfully are accessible via your laptop of the web, including Microsoft Outlook, Office 365, Canvas, Teams, Zoom, and Cisco VPN.

    • Outlook
    • Microsoft 365
    • Teams
    • Canvas
    • Zoom
    • UNTD VPN

    Security and Updates

    Please continue to employ the security best practices as you work remotely. If you are working with sensitive information, be sure to keep any paperwork secured and lock your computer when you are not using it.

    UNTD Issued Computer

    If working from your home on a UNTD issued computer, you will need to use the UNT Virtual Private Network or VPN if you are accessing UNT Dallas shared drives, specific departmental applications, and updates. You will also need to join through VPN at least once a month to receive any required Windows and Anti-Virus updates.

    Non-UNTD Issued Computer

    If working from your home on a non-UNTD computer, you need to have current malware/antivirus protection and enable screen time-out.

    Recommended Antivirus Solutions for Remote Workers:

    1. Norton 360 Antivirus: Offers comprehensive protection with excellent malware detection, a secure VPN, and additional features like password management and dark web monitoring
    2. Bitdefender Antivirus Plus: Provides multi-layered ransomware protection, phishing fraud defense, and an isolated browser for secure online banking
    3. TotalAV Pro Antivirus: Known for its digital security features, including real-time protection, system optimization tools, and a secure VPN
    4. Surfshark Antivirus: A lightweight option that comes bundled with a VPN, making it ideal for remote workers who need to access shared drives securely
    5. McAfee Total Protection: Offers a comprehensive suite of security tools, including identity theft protection, secure browsing, and a password manager

    Make sure to install one of these antivirus solutions to keep your personal computer secure while working remotely.

    For more information regarding protecting your computer with an antivirus software, please visit the following website:

    Antivirus

    VPN

    If working from your home on a non-UNTD computer, you will also need to use the UNT Virtual Private Network (VPN) if you are accessing UNT Dallas shared drives or specific departmental applications.

    How do I install the VPN client?

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