Connect to VPN

Palo Alto GlobalProtect VPN

UNT Dallas will be transitioning from the Cisco AnyConnect VPN service to the Palo Alto GlobalProtect.

The GlobalProtect client is being deployed to all Faculty and Staff laptops. This new VPN service ensures you can continue to securely access UNT Dallas network resources, like shared drives and internal systems, when working remotely, from home, or while traveling. The program is installed during the initial setup process for all new computers.

Connect the VPN

1. Open the connection console by clicking the GlobalProtect icon in your system tray menu.  Note: if the GlobalProtect icon is not visible in the tray menu, please launch the application from the system Start Menu or App Tray.

Windows

Windows VPN icon

Mac

Mac icon vpn

2. Type the UNT Dallas VPN server name "untvpn.unt.edu" into the portal field and click the connect button.  

VPN address

3. Enter your UNTD EUID and password and click Connect. When prompted, approve the connection using your DUO MFA device (the DUO Mobile App is the default method). You may need to agree to the UNTD banner before the DUO prompt appears.   

4. The VPN client will connect after MFA approval. The connected icon will appear in the system tray: system tray

Disconnect the VPN

1. Click the GlobalProtect icon in the system tray: 

Windows

disconnect win

Mac

Mac disconnect

If you encounter any issues or need further assistance, please contact the Office of Information Technology by emailing helpdesk@untdallas.edu, call 972-338-1448 or visit us in the Student Center Room 1022

The VPN client says "Connection failed" or "Invalid Credentials." What should I do?

1. Double-check your UNT EUID and password.

2. Verify that the Portal address is correct (untvpn.unt.edu).

Do I need to be connected to the VPN all the time?

The VPN is only needed to when accessing resources that specifically require it (Perceptive Content). For general internet browsing or public UNT services (Canvas, MyUNT, etc.), it is not required.

How do I know if the VPN is connected successfully?

You will see the green checkmark or connected icon in the system tray/menu bar

Will I still be able to use Cisco Anyconnect?