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  1. UNT Dallas
  2. Office of Information Technology
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Network Connectivity

Stay Connected at UNT Dallas

UNT Dallas offers multiple network connection options across campus to support learning, teaching, research, collaboration, campus events, and day-to-day university operations.

Whether you are a student, faculty member, staff member, visitor, or event guest, this page will help you choose the right network and know how to get help when you need it.

Which Network Should I Use?

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User or Need Recommended Connection Best Use
Students UNT Wi-Fi or Trailnet Coursework, Canvas, email, web browsing, research, and mobile device use.
Faculty UNT Wi-Fi or Wired Ethernet / UNT LAN Teaching, meetings, email, research, and working across campus.
Staff UNT Wi-Fi or Wired Ethernet / UNT LAN Daily university work, Teams meetings, web applications, and campus mobility.
Visitors from participating institutions eduroam Connect using eligible home institution credentials.
Campus visitors, vendors, event guests, community partners Guest Wi-Fi Short-term internet access for users without UNT Dallas credentials.
Office computers, classrooms, docking stations, high-stability needs Wired Ethernet / UNT LAN Fixed workstations, classroom technology, conferencing, and stable network access.

Note: If Wi-Fi keeps disconnecting, try forgetting the network and reconnecting.

How to Get Support

If you need help connecting to a campus network or want to report a network issue, contact the Help Desk.

To help OIT investigate the issue quickly, please include:

  • Building and room number
  • Device type, such as laptop, desktop, tablet, or phone
  • Network name, such as UNT Wi-Fi, Trailnet, eduroam, Guest Wi-Fi, or wired Ethernet
  • Approximate time the issue occurred
  • Description of the issue, such as unable to connect, slow speed, frequent disconnections, or dropped Teams/Zoom calls
  • Screenshot or exact error message, if available

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