If you're unable to reset your Account Management System (AMS) password or are experiencing issues with your security questions, you're not alone. This page will guide you through common issues and how to resolve them quickly.
1. Incorrect Security Question Answers
Answers must match exactly how they were originally entered. Watch for capitalization,
spacing, and abbreviations. Tip: Try variations if unsure.
2. Security Questions Not Recognized
This may occur if answers were entered inconsistently or if your account has outdated
or corrupted security question data.
3. Too Many Failed Attempts
After multiple failed attempts, your account may be temporarily locked and require
Help Desk assistance.
4. Password Reset Link Not Working
The link may have expired, or your browser may be causing issues. Try a different
browser or use an incognito window.
What You Can Try First
Re-enter answers carefully, clear your browser cache, try a different device or browser,
and wait 15 minutes if locked out.
Contact the Help Desk
Email: helpdesk@untdallas.edu
Phone: (972) 338-1775
Submit a Ticket: ServiceNow Portal
What to Expect
Identity verification will be required. A technician will assist with resetting your
password and may help reconfigure your security questions.
Choose memorable but secure answers, keep formatting consistent, and store answers securely if needed.