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  1. UNT Dallas
  2. Student Affairs
  3. Student Health Clinic
  4. Frequently Asked Questions
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Frequently Asked Questions

Who can be seen in the clinic?

Actively enrolled UNT Dallas and College of Law (COL) students and employees of UNT Dallas, UNT Dallas College of Law, and UNT Systems.  

If you are a student and not actively enrolled in classes, you will need to use external medical resources for further assistance.  Please see External Medical Resources in the sidemenu and/or contact the Student Health Clinic for more information.  

 

Does the clinic take Walk-Ins?

No. You must schedule an appointment online follow the prompts, and complete all online electronic forms before your appointment. (see hompage)

 

Do I need to wear a mask when in the clinic?

Yes, a mask must be worn at all times while in the clinic.  If you do not have one, you will be supplied one.  If you choose not to abide by the rule, then you will not be seen in the clinic.  Outside resources will be provided where you can receive medical care.

 

If I am an actively enrolled student but don’t have insurance, can I be seen in the clinic?

Yes, actively enrolled UNT Dallas/COL students, regardless of insurance status, can be seen in clinic and receive free in-house medical services (see homepage)

However, prescriptions, imaging services, and labs sent out to LabCorp or Quest, are the student’s financial responsibility. 

 

I am an actively enrolled UNT Dallas/UNT Dallas COL student and have insurance.  Can I use my insurance to be seen in the clinic?

Yes, actively enrolled insured UNT Dallas/COL students can be seen in the clinic.  Upon scheduling your appointment, you will need to input all your medical insurance information into the scheduling appointment tool.  If you are having technical difficulties when trying to input your insurance information via the scheduling tool, please contact the clinic for assistance.

A student’s insurance will only be applied to labs sent out to Quest or LabCorp and any extra services that are not covered within the clinic’s scope of services.  Please contact the Student Health Clinic for more details, if needed.

 

I am an employee but I have no insurance or I don’t want to use my insurance.  Can I still use the clinic’s services?

Yes, but you will be billed by HSC Health for the clinic visit along with any rendered clinic services. Please contact the Student Health Clinic for further details.

 

What health insurances does the clinic accept?

The Student Health Clinic accepts most insurances.  However, to verify, please call the member services number on the back of your health insurance card for confirmation.  If still having issues with verification, please contact the clinic for further assistance

 

I received a billing statement from HSC Health.  Who can I contact for further discussion?

If you need assistance or have questions regarding any HSC Health billing statements, please contact HSC Health Patient Services at 817-735-2926.

 

Can the Student Health Clinic be my regular healthcare provider?

No, the Student Health Clinic only provides medical care for certain acute ailments.  If you are needing ongoing treatment or monitoring, you will need to establish care with a Primary Care Provider. 

 

Does the clinic administer vaccines?

Yes

  • Flu Vaccines are only administered in the Fall through early Spring.  UNT Dallas will be notified when the Flu vaccinations are ready to be administered.
  • COVID-19 Vaccines are administered year-round for eligible individuals (1st Dose, 2nd Dose, 3rd Dose*, and Booster).  At this time, only MODERNA is offered at this clinic.  If you are wanting Pfizer or Janssen COVID-19 Vaccinations, please go to your nearby pharmacy or Primary Care setting and inquire about your preferred requested vaccines.

 

Does the clinic offer X-Ray services?

No.  The clinic does not have onsite X-Ray services.  However, the clinic can provide an X-Ray referral to a nearby external X-Ray medical entity.  The referral document will be completed during the clinical office visit and given to the patient.  All fees associated with the X-Ray services will be the patient’s financial responsibility at time of service with the external X-Ray medical entity.

 

Can I get a medication (prescription) refilled at the clinic?

For routine refills, you must see your regular medical provider.

If you have a pending appointment with your regular provider but have ran out of your medication, the clinic’s Medical Provider will review the medication and only refill to his or her own medical discretion.  If he or she is unable to refill your requested prescription, you must follow up with your regular medical provider for further assistance.

 

What medications does the clinic not refill or prescribe?

The clinic does not refill or prescribe the following:

  • Narcotics
  • Opiate addiction and dependence medications
  • Psychoactive medications
  • Benzodiazepines
  • Amphetamines
  • Insulin
  • Autoimmune medications
  • Chemotherapy related drugs
  • Hormone therapy medications (oral, topical, injectable, implant, pellet, intrauterine devices)

Please contact the clinic for further details.

 

When should I choose Urgent Care or Emergency Care instead of UNT Dallas Student Health Clinic?

If you think you or someone is suffering severe harm or may die without immediate attention, call 911 immediately.

Please see below for Urgent Care or Emergency Care conditions:

  • Chest Pain
  • Numbness/Tingling in the Face, Arm(s), or Legs
  • Deep cuts/wounds
  • Severe Burns
  • Severe Headaches
  • Severe abdominal pain
  • Head injuries
  • Motor Vehicle Accidents
  • Sudden blurred vision or sudden vision loss
  • Coughing up blood
  • Vomiting blood
  • Seizures
  • Difficulty with breathing or shortness of breath
  • Dislocated joint(s)
  • Broken Bones
  • Swelling in either Upper or Lower Extremities
  • Severe Allergic Reaction or Anaphylaxis
  • Chemical/Poisonous Ingestion
  • Gunshot wounds
  • Foreign Body in Ears, Eyes, Nose, Throat
  • Crushing injuries
  • Worker’s Compensation Injuries

Urgent Care Resources

For Emergency Care, please go to the nearest ER or call 911 immediately.

 

Does the clinic provide Worker’s Compensation medical services?

No.  The clinic does not provide Worker’s Compensation medical services. Please consult with your Human Resources Representative or Risk Management for further assistance.

 

Does the clinic provide Department Of Transportation (DOT) Physicals?

No. The clinic does not provide DOT Physical services. Please go to a nearby Primary Care, Occupational Health, or Urgent Care facility to complete a DOT Physical.

 

Does the clinic provide referrals to Specialists?

No. The clinic does not provide referrals to Specialists. It is recommended to see your regular healthcare provider and seek counsel for specialist referrals. However, the clinic can provide outside medical resources that can possibly further assist your specialist request. 

 

Does the clinic provide Mental Health and Behavioral Health medical services?

No. The clinic does not provide Mental Health and Behavioral Health medical services. It is recommended to see your regular healthcare provider and seek counsel for Mental Health and Behavioral Health medical services. However, the clinic can provide external medical resources that can possibly further assist your Mental Health and Behavioral Health medical services request. 

 

Does the clinic provide Free STD Testing?

The clinic has partnered with Prism Health, a Sexual Health and Wellness medical entity, that comes periodically during Fall and Spring Semesters to host free STD Testing for UNT Dallas Students and Employees. The event takes place in the UNT Dallas Student Health Clinic. Notification of the Free STD Monthly Events are advertised in campus advertisements, emails, and text messages.

If you are unable to make an event, or still need Free STD Testing with or without treatment, or are uninsured, see these free STD testing locations under Sexual Health Resources.

 

If I am uninsured, can I have Free Send Out labs?

No, any labs sent out to an external lab like Quest or LabCorp while uninsured, there is a cost and the uninsured is financially liable. However, the in-house services we provide are free to actively enrolled UNT Dallas/COL students.  

Resources to free or discounted testing sites and clinics can be provided for further lab assistance.  

 

Does the clinic have a pharmacy?

No. The clinic does not have a pharmacy. Medications are electronically prescribed to the patient’s preferred pharmacy.

 

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