The Information and Technology Shared Services helpdesk is your point of contact for all computer related questions or problems at UNT Dallas. The ITSS helpdesk is committed to providing outstanding customer service and technical assistance for all of your computing needs.

HelpDesk Hours

Monday through Thursday- 8:00AM until 10:00PM

Fridays and Saturdays- 8:00AM until 5:00PM

Submit a Request

Need technical support? Please submit a support request for technical assistance. We will use the information provided to prioritize your request and find a solution for you as soon as possible. You will be asked to provide the following information:

  • Your EUID
  • Your Location
  • Your Availability
  • Summary of the issue/request
  • Notes or observations to assist in the accommodation
  • Current Status
  • Impact your ability to perform your work

Please allow at least 24 hours for support assistance.